Transparency and Trust: Sylvan Health's Terms of Service

Clear, transparent terms that protect your rights while ensuring a safe wellness community for all members.

Our terms of service are designed to create a safe, supportive environment for your wellness journey while protecting your rights and clearly outlining platform usage guidelines. We believe in open communication and mutual respect.

Review Our Terms

Overview of Your Rights and Responsibilities

As a valued member of the Sylvan Health community, you have specific rights designed to ensure a fair and secure experience. These include the right to access and correct your personal data, receive transparent information about data usage, and control your privacy settings. We are committed to upholding these protections, ensuring your wellness journey with us is built on a foundation of respect and trust.

  • Access to and rectification of your personal health data.
  • Clear disclosure of how your data is collected, used, and shared.
  • The ability to manage your privacy preferences and communication settings.
  • Protection against unauthorized access to your account and data.

Our platform is designed for your personal wellness journey. We ask you to use Sylvan Health responsibly, adhering to community standards that promote a positive and supportive environment. This includes respecting intellectual property, refraining from harmful or inappropriate content, and honest engagement with our services. Your cooperation helps maintain the integrity of our community.

  • Adherence to ethical conduct and fair use policies.
  • Prohibition of harassment, hate speech, and spam.
  • Responsibility for the accuracy of information you provide.
  • Compliance with all applicable local, state, and federal laws.

Sylvan Health is committed to safeguarding your privacy. You retain ownership of the data you contribute to our platform. We outline clear policies on how your data is collected, stored, and protected, ensuring it is used only to enhance your wellness experience and never without your consent. Our robust security measures protect your information.

  • You own your personal data and content you create.
  • Clear policies on data collection, storage, and anonymization.
  • Options for data export and account deletion at any time.
  • Robust security protocols to protect your information against breaches.

While we strive for continuous service, Sylvan Health may experience planned maintenance or unforeseen disruptions. We implement redundant systems and provide timely notifications for any scheduled outages. Our commitment is to minimize impact and restore full functionality as quickly as possible, ensuring you have reliable access to your wellness tools.

  • Information on expected service uptime and maintenance schedules.
  • Limitations of liability for service interruptions or data loss.
  • Procedures for reporting service issues and technical support availability.

Should you decide to leave Sylvan Health, our account termination process is straightforward. We outline the steps to close your account and explain our data retention policies for legal compliance and operational integrity. We respect your choice and ensure your data is handled with care throughout this process.

  • Your right to terminate your account at any time.
  • Platform's right to suspend or terminate accounts for violations.
  • Details on data retention periods post-termination for legal and operational purposes.

Important Health Information and Medical Disclaimers

Stethoscope gracefully intertwined with a green leaf, symbolizing natural health guidance not medical advice
Our content complements, not replaces, professional medical counsel.

The content provided by Sylvan Health is for educational and informational purposes only, and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Sylvan Health platform.

Community Standards and Enforcement Policies

Fostering a Supportive Environment

Sylvan Health is committed to cultivating a respectful and supportive community where everyone feels safe to share and learn. Our guidelines are designed to ensure positive interactions and prevent any form of harassment or inappropriate content.

Community Behavior Expectations:

  • Be respectful and constructive in all interactions.
  • Share accurate, evidence-based information when contributing to discussions.
  • Maintain privacy and confidentiality of other members.
  • Promote positive mental and physical well-being.
Report a Violation
Diverse group of adults in a supportive online community, digitally connected
United by wellness, guided by respect.

Prohibited Conduct and Enforcement

To maintain our community's integrity, certain activities are strictly prohibited. Violations will result in enforcement actions ranging from warnings to permanent account termination. We also have an appeal process to ensure fairness.

Examples of Prohibited Conduct:

  • Hate speech, discrimination, or personal attacks.
  • Spamming, phishing, or spreading misinformation.
  • Sharing explicit or violent content.
  • Impersonation or fraudulent activities.

Subscription Services and Billing Policies

Understanding Your Sylvan Health Subscription

Sylvan Health offers various subscription tiers designed to support your wellness journey. Each tier provides unique features and access levels. This section details our billing cycles, automatic renewal policies, and how to manage your subscription.

Key Information:

  • Subscription Tiers: Explore options from our Essential insights to Premium personalized coaching. Detailed feature comparisons are available on our Pricing Page.
  • Billing Cycles & Automatic Renewal: Subscriptions are billed monthly or annually, renewing automatically. You will receive a notification prior to each renewal.
  • Cancellation & Refunds: You can cancel your subscription at any time through your account settings. Per our policy, refunds are generally not provided for partially used periods, but exceptions may apply under specific circumstances.
  • Price Changes: We will notify you at least 30 days in advance of any price changes. Existing annual subscribers will have their current rate honored until their next renewal cycle.
  • Payment Methods: We accept major credit cards and other secure payment methods. Please ensure your payment information is current to prevent service interruptions.

Manage Your Subscription